Build a business that executes better.
VRTX helps growing businesses improve sales, customer experience, operations, digital visibility and team capability through consulting, managed services, trained talent and practical skills development.
From strategy to execution — we help organisations close the gap between ambition and performance.
Growth should not feel this heavy.
Most businesses do not get stuck because they lack ambition.
They get stuck because execution breaks down.
- Sales activity becomes inconsistent.
- Customer experience becomes reactive.
- Operational workflows become messy.
- Teams become overwhelmed.
- Digital efforts become disconnected.
- Leaders lose visibility into what is really happening.
"If you change the way you look at things, the things you look at change." — Wayne Dyer
The result is missed revenue, poor customer experience, operational inefficiency and slow growth.
VRTX exists to solve that.
What We Do
We help organisations improve performance through integrated growth and operational enablement.
VRTX provides a 360° business performance ecosystem designed to help companies diagnose problems, design better systems, execute consistently, enable teams and improve results.
Our ecosystem includes:
VRTX Consulting
VRTX BPx
VRTX Talent
VRTX SalesLab
Each solution is designed to work independently or as part of a complete performance improvement journey.
The VRTX Ecosystem
VRTX Consulting
Diagnose. Design. Transform.
VRTX Consulting helps organisations identify the growth barriers, process gaps, sales inefficiencies, customer experience issues and operational bottlenecks that prevent performance.
We work with leadership teams to assess current performance, design practical improvement plans and create execution roadmaps that can be implemented internally or supported through the broader VRTX ecosystem.
Consulting Solutions Include:
- Business Performance Assessments
- Sales Performance Consulting
- Revenue Operations Advisory
- Customer Experience Strategy
- Operational Excellence Consulting
- Process Mapping and Redesign
- Digital Growth Strategy
- Technology and AI Readiness
- Growth Execution Roadmaps
- Executive Advisory Sessions
Best For:
- SMEs need clarity on growth bottlenecks
- Mid-market companies scaling operations
- Enterprises improving execution and performance
- Leadership teams need practical transformation support
Outcome:
Clear diagnosis, practical strategy and a roadmap for measurable improvement.
VRTX BPx
Managed Business Process Excellence.
VRTX BPx helps organisations execute better by managing key sales, customer experience, operational and digital growth processes.
BPx stands for Business Process Excellence.
It is our managed execution layer designed to help businesses improve performance without immediately increasing internal headcount or building large operational teams.
BPx Core Solutions:
BPx Sales
We help businesses build stronger sales execution through lead generation, SDR support, CRM management, appointment setting, pipeline administration and sales operations.
BPx CX
We help businesses improve customer experience through structured customer support, retention workflows, customer follow-up, service desk support and escalation management.
BPx Ops
We help businesses reduce operational pressure through back-office support, admin execution, workflow management, reporting support and data processing.
BPx Digital
We help businesses and founders strengthen visibility, credibility and demand generation through structured digital marketing and brand positioning support.
VRTX Talent
Trained Talent for Execution, Support and Enablement.
VRTX Talent provides trained business support talent to help organisations execute critical sales, customer experience, operations and admin functions.
We help companies access skilled support without the complexity of recruiting, training and managing every role internally.
VRTX Talent is designed to support both VRTX-managed solutions and direct client placements.
Talent Solutions Include:
- Sales Support Assistants
- SDRs and Lead Generation Support
- Customer Support Agents
- Admin and Operations Assistants
- CRM Administrators
- Data Capture and Processing Support
- Virtual Business Support
- Digital Marketing Assistants
- Service Desk Support
- Junior RevOps Support
Best For:
- SMEs needing affordable execution capacity
- Growing businesses not ready for full-time internal hires
- Enterprises needing overflow support
- Companies wanting trained talent aligned to clear KPIs
Outcome:
More execution capacity, reduced hiring pressure and better operational support.
VRTX SalesLab
Practical Sales Training and Skills Development.
VRTX SalesLab is the training and enablement division of VRTX.
It helps sales teams, customer-facing teams, founders and managers improve capability through practical sales training, coaching and performance development.
SalesLab is built for real-world execution, not theory.
SalesLab Solutions Include:
- Sales Fundamentals Training
- Advanced Sales Training (Solution Selling)
- SDR and Lead Generation Training
- Sales Conversation Skills
- Pipeline Management Training
- CRM Discipline Training
- Sales Manager Coaching
- Customer Experience Training
- Business Development Skills
- Sales Playbook Development
- Performance Coaching
- Sales Certification Programmes
Best For:
- SMEs building internal sales capability
- Sales teams that need structure and discipline
- Managers needing coaching frameworks
- BPO teams needing role-readiness
- Enterprises needing practical sales enablement
Outcome:
Better-trained teams, improved sales discipline and stronger performance.
How The Ecosystem Works
Assess
We begin by understanding the business, identifying gaps and mapping the key challenges affecting growth and performance.
Design
We design practical solutions, processes, systems and execution plans aligned to the client’s goals.
Execute
Through VRTX BPx and VRTX Talent, we support or manage the day-to-day execution of key business processes.
Enable
Through VRTX SalesLab, we train and develop the people responsible for performance.
Optimise
We continuously review performance, improve workflows, strengthen reporting and identify opportunities for automation and scale.
Who We Serve
VRTX works with growth-focused organisations that need better execution, stronger systems and measurable performance
Our Core Markets
- SMEs
- Mid-market companies
- Enterprise teams
- Founder-led businesses
- Sales-led organisations
- Service-based businesses
- Technology and ICT companies
- Telecoms providers and resellers
- SaaS businesses
- Professional services firms
- Financial services businesses
- Training and consulting businesses
- Customer-facing companies
Trusted By
"Amazing Designs and Quality Work!"
Meet Our Leadership
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Joanne Williams
Founder
Fred Buster
Director OPS
Lisa Hoffman
Director HR
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